Privacy policy

Last updated: July 12, 2026

Pikase operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pikase is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.
  • Financial information, including payment card details, transaction details, and payment confirmations.
  • Account information, including your username, password, and preferences.
  • Transaction information, including items you view, purchase, return, or exchange, and your order history.
  • Communications with us, including customer support enquiries.
  • Device information, including your IP address, browser, and device identifiers.
  • Usage information, including how you interact with and navigate the Services.

Personal Information Sources

We collect personal information directly from you; automatically through your use of the Services, including via cookies and similar technologies; from service providers who support our operations; and from partners or other third parties.

How We Use Your Personal Information

We use your personal information to provide, operate, and improve the Services, including processing orders, payments, and deliveries; to communicate with you about your orders and our marketing; to detect and prevent fraud and protect the security of the Services; to provide customer support; and to comply with our legal obligations.

How We Disclose Personal Information

We may disclose personal information to Shopify and other service providers who support our operations (such as payment processing, analytics, and fulfilment); to marketing and advertising partners; where you have directed or consented to disclosure; to our affiliates; and where required in connection with a business transaction or to comply with the law.

Relationship with Shopify

The Services are hosted by Shopify, which also collects and processes personal information about your use of the Services in order to provide and improve them. In some cases, Shopify is independently responsible for this processing. You can learn more, and exercise any applicable rights, via the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may link to third-party websites. We are not responsible for the privacy or security practices of those sites, and we encourage you to review their policies before providing any personal information.

Children's Data

The Services are not directed at children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. We do not have actual knowledge that we share or sell the personal information of individuals under 16.

Security and Retention

We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure. We retain personal information for as long as necessary to provide the Services, meet legal obligations, and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of marketing communications at any time via the unsubscribe link in our emails. As a UK resident, you also have the right to object to or restrict certain processing, and to withdraw consent where processing is based on consent.

Complaints

If you have concerns about how we handle your personal information, contact us using the details below. You may also lodge a complaint with the UK Information Commissioner's Office (ICO).

International Transfers

We may transfer, store, and process personal information outside the United Kingdom. Where required, we rely on appropriate safeguards, such as the UK's International Data Transfer Agreement or an equivalent recognised transfer mechanism.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated "Last updated" date.

Contact

For any questions about this Privacy Policy or to exercise your rights, contact us at support@pikase.com or write to us at:

Pikase LLC
27 Kingfisher Avenue, Suite 204
Manchester, M1 4BT
United Kingdom

For the purposes of applicable data protection law, Pikase is the data controller of your personal information.