Cancellation policy

Last updated: July 13, 2026

Some items in our store may be offered as a subscription, a pre-order, or a "try before you buy" option, in addition to standard one-time purchases. This policy explains how each purchase type works and how you can change or cancel it.

Subscriptions
When you purchase a subscription — for example, our VIP membership — you'll be billed on a recurring basis in exchange for the benefits described on the product page at checkout, such as ongoing discounts or perks. Your payment details are stored securely by our payment processor, and you authorize us to charge that payment method automatically for each billing cycle until you cancel.

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You can cancel at any time, with no cancellation fee; cancellation takes effect at the end of the current billing period, and you won't be charged again after that. To cancel, email support@pikase.com or use the management link in your confirmation email.

Pre-Orders
A pre-order lets you reserve an item that's temporarily out of stock or not yet released. Depending on the offer, we may charge the full amount, a partial deposit, or nothing at checkout, and store your payment method to charge any remaining balance once the item is ready to ship.

You may cancel a pre-order at any time before it has shipped, and any amount already charged will be refunded in full. Once a pre-order has shipped, it can no longer be cancelled, but it's covered by our Return & Refund Policy for faults or damage on arrival.

Try Before You Buy
For products offered on a "try before you buy" basis, we place a hold on (but do not charge) your payment method before shipping. You'll have the trial period stated at checkout to decide whether to keep the item. If you return it within that window following the instructions provided, we won't charge you. If the trial period passes without a return, we'll charge your payment method the full listed price.

Questions
If you have questions about a subscription, pre-order, or try-before-you-buy purchase, contact support@pikase.com.